Home delivery: 35 USD/Free over 400 USD Click HERE
(Close)
X
SHIPPING NOTICE

1.Global Shipping

(1) Delivery Options

Home delivery: 35 USD/Free over 400 USD, 5-14 working days (via DHL, general package service)
We will deliver your purchase within 5-14 working days after receiving your order confirmation. Delivery is free for orders over 400 USD. During high season and sales, delivery might take a little longer than usual. Please note that Elbategev is not responsible for any additional time incurred while your parcel is held at Customs.

(2) Delivery cost

Home delivery: 35 USD and free for orders over 400 USD, 5-14 working days Your order is shipped from Republic of Korea.

(3) Track your parcel

As soon as we start packing your order we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is uploaded.
You will also be able to track your order under ‘Orders’ when you log in at My Account.

(4) Shippinng Country

USA
Canada
Taiwan
Singapore
Japan


2.Exchange & Refund

(1) About Exchange

ONLY damaged or defective items are eligible for exchange within 7 days of receipt.
Damaged or defective items MUST be in their unused original condition. Shipping fee is covered ONLY on damaged or defective items.

Please contact customer service with form down below BEFORE YOU DISPATCH THE PRODUCT. Confirmation will be sent afterwards. Any exchanges without an email request WILL NOT be accepted. * Instructions on shipping for returns will be notified.

Email: elbategev_global@blankcorp.kr

*Once the product has been dispatched, please send us the tracking number via email.
Upon arrival, the product will be inspected for replacement with a new product.

1.Name:
2.Order number:
3.Product to be exchanged:
4.Reason for exchange:
5.Images (required):

Return address:
ELBATEGEV
3rd Floor, 311, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (06151)
Exchanges for any reason other than damages or defects are NOT accepted. You must return the item and re-order. Return forms MUST be completed via email within 7 days of receipt BEFORE you dispatch the product. Return shipping fee is NOT covered. Please send us an email form with the information down below.

Email: elbategev_global@blankcorp.kr

*Once the product has been dispatched, please send us the tracking number via email.
Upon arrival, the product will be inspected for refund.

1.Name:
2.Order number:
3.Product to be returned:
4.Reason for return:
5.Images (if necessary):

Return address:
ELBATEGEV
3rd Floor, 311, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (06151)

*Precautions before dispatching products:

Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return. Defective products must also include all of the above. Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the Elbategev official website. You must follow the instructions above and be approved of your request by Elbategev. Returns shipped to us without any prior notice are NOT accepted.


(2) About Refundment

Returns are ONLY accepted within 7 days of receipt. You MUST send an email form BEFORE you dispatch the product. ONLY confirmed products are eligible for return. Please send us an email form with the information down below.
* Round way shipping fee & relevant import fees will be deducted from your refund for change of mind returns.

Email: elbategev_global@blankcorp.kr

1.Name:
2.Order number:
3.Name of Product:
4.Reason for return:
5.Images (if necessary):

Return address:
ELBATEGEV
3rd Floor, 311, Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (06151)

*Once the product has been dispatched, please send us the tracking number via email.
Upon arrival, the product will be inspected for refund.

*Precautions before dispatching products:
Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return. Defective products must ALSO include all of the above. Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the Elbategev official website. You must follow the instructions above and be approved of your request by Elbategev. Returns shipped to us without any prior notice are NOT accepted.